Refund & Cancellation Policy

Effective Date: October 16, 2026 | Last Updated: October 16, 2026

1. Overview

Olvera Holdings LLC provides professional web design, business automation, and custom bot development services. Because our services are digital and custom-built, our refund policy reflects the nature of the work involved. We are committed to fair treatment and clear expectations for all our clients.

2. Refund Eligibility by Service Phase

All projects are broken into clearly defined milestones. Refund eligibility depends on the phase at which the cancellation or dispute arises:

• Before project start (100% refund): If you cancel before we begin any work, you are entitled to a full refund of any deposit paid, no questions asked.
• During Phase 1 — Discovery & Planning (75% refund): If you cancel after initial discovery meetings and planning documents have been delivered but before design or development begins.
• During Phase 2 — Design & Development (50% refund): If you cancel after design mockups or partial development work has been delivered. The completed portion is retained; 50% of the remaining project value is refunded.
• After delivery & final approval (No refund): Once a deliverable has been approved by the client and handed over (via staging link, file transfer, or live deployment), no refunds are issued for that milestone.

3. 14-Day Satisfaction Guarantee

For our standard Starter and Growth packages (website projects under ,500), we offer a 14-day satisfaction guarantee from the date of final delivery. If you are genuinely unsatisfied with the final product and have communicated specific issues that we are unable to resolve, you may request a partial refund of up to 50% of the project fee within this window.

This guarantee does not apply to:

• Custom enterprise projects or projects with a signed Statement of Work (SOW)
• Projects where the client has approved each milestone in writing
• Requests based on a change of mind after final approval

4. Cancellation Policy

Either party may cancel a project engagement with written notice (email to info@olveraholdings.online is acceptable). Upon cancellation:

• All completed work up to the cancellation date is billable at the agreed rate
• Any overpayment will be refunded within 10 business days
• All files and assets produced for the client will be delivered upon final settlement
• Olvera Holdings LLC retains the right to showcase completed portions in our portfolio unless the client requests confidentiality in writing

5. Revision and Dispute Resolution

Before any refund is processed, we encourage clients to raise concerns directly so we can attempt to resolve them. Our standard packages include:

• Starter Package: 2 rounds of revisions
• Growth Package: 4 rounds of revisions
• Enterprise Package: Unlimited revisions within scope

Refund requests that arise from scope creep, changed requirements, or client-side delays will be evaluated on a case-by-case basis.

6. How to Request a Refund

To initiate a refund request, please contact us at:

• Email: info@olveraholdings.online
• Phone: (346) 287-4901
• Address: Olvera Holdings LLC, 108 Monument Rd, La Porte, TX 77571

Please include your project name, invoice number, and a brief description of the issue. We respond to all refund requests within 2 business days and process approved refunds within 10 business days via the original payment method.

7. Changes to This Policy

We reserve the right to update this policy at any time. Changes take effect upon posting to this page. Clients with active projects at the time of a policy change will be governed by the policy in effect at the start of their project.